At Boutique De Mode Luxe, we believe luxury should be effortless from the first click to the final fitting. Our shipping and returns policies are designed with the same attention to detail as our exquisite lingerie and beachwear collections.
Shipping Information
We deliver our refined collections worldwide (excluding Asia and certain remote regions) with the same care we put into selecting each piece.
Order Processing
Your order will be carefully prepared within 1-2 business days. Each item is inspected and packaged with the elegance it deserves before being dispatched.
Shipping Options
Please note: Delivery times may vary during peak seasons or due to customs processing.
Returns & Exchanges
While we’re confident in your selections, we understand that even the most discerning eye may reconsider. Our returns process is as refined as our collections.
Non-Returnable Items
To maintain the highest standards of hygiene and intimacy, we cannot accept returns on:
- Lingerie accessories
- Bikinis and swimwear bottoms
- Tights & stockings
Our Couture Commitment
We accept returns and exchanges within 15 days of receiving your order, provided items are:
- In their original condition
- Unworn, unwashed
- With all tags attached
- In original packaging
The Elegant Return Process
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Submit Your Request
Email your return/exchange request to [email protected] with the following details:
Subject: Return/Exchange Request – [Order Number] Dear Boutique De Mode Luxe Team, I would like to return/exchange the following item from my order #[Order Number]: – Item: [Product Name] – Size/Color: [Details] – Reason: [Optional] I confirm the item is in its original condition with all tags attached. Best regards, [Your Name] -
Receive Authorization
We’ll respond within 48 hours with return authorization and shipping instructions.
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Ship Your Return
Carefully package your item including the provided return slip. We recommend using a tracked shipping service.
Return address:
Boutique De Mode Luxe – Returns
85 Rue Saint-Philippe, Nice, FR 19039For international returns, please mark customs forms as « RETURNED GOODS – NO COMMERCIAL VALUE ».
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Return Processing
Upon receipt, we’ll inspect your return within 3-5 business days.
Refunds & Credits
Refunds will be processed within 7-10 business days after we receive and inspect your return:
- Original payment: Credited back to your original card or PayPal account
- Exchanges: Shipped as soon as the new item is available
Original shipping fees are non-refundable unless the return is due to our error. Customs duties paid initially cannot be refunded.
International Returns
For our international clientele (excluding Asia and certain remote regions):
- Return shipping is at the customer’s expense
- Please declare « RETURNED GOODS – NO COMMERCIAL VALUE » on customs forms
- We cannot refund originally paid customs duties
For any questions regarding our shipping or returns policy, contact us with the elegance that defines you at [email protected].
With our utmost gratitude,
The Boutique De Mode Luxe Team